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Questionnaire template

Admissions Experience Feedback (Application)

Gathers applicants' feedback on each stage of a programme admission process, from first contact to document submission.

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Human Resources · Application. All Human Resources templates

Questions in this template

First Contact

  1. Thank you for applying to our programme. We would like to hear how the admission process went for you so that we can make it smoother for future applicants.

  2. How satisfied were you with your first contact with the admissions office?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  3. What led you to give that rating?

    Asked only when q_first_contact_rating.outcome is not None

    Open answer

Instructions About the Process

  1. How clearly were the steps of the admission process explained to you?

    Choose one:

    • Very unclear
    • Somewhat unclear
    • Neutral
    • Somewhat clear
    • Very clear

  2. How could we explain the admission steps better?

    Open answer

Documents and Submission

  1. Were the steps for submitting your documents easy to follow?

    Choose one:

    • Yes
    • Partly
    • No

  2. Was each of these documents easy to submit?

    • Birth certificate
    • Academic transcript
    • Letters of reference
    • Personal statement

    For each row: choose one:

    • Yes
    • No
    • Not submitted

  3. Please describe the difficulties you had with your documents.

    Asked only when q_document_steps_easy.outcome == 2 or q_document_steps_easy.outcome == 3 or (qg_document_ease.outcome is not None and (qg_document_ease.outcome[0] == 2 or qg_document_ease.outcome[1] == 2 or qg_document_ease.outcome[2] == 2 or qg_document_ease.outcome[3] == 2))

    Open answer

Getting Problems Solved

  1. If you ran into a problem during your application, did our team resolve it to your satisfaction?

    Choose one:

    • Yes
    • No
    • I did not have any problems

  2. What was the problem, and why was the outcome unsatisfactory?

    Asked only when q_issue_resolved.outcome == 2

    Open answer

Overall Experience

  1. Overall, how easy or difficult was the admission process?

    Choose one:

    • Very easy
    • Easy
    • Neutral
    • Difficult
    • Very difficult

  2. If you could change one thing about the admission process, what would it be, and why?

    Open answer